Tuesday, December 02, 2008

Lloyds TSB is terrible

Following is the official complaint I made with Lloyds TSB. I am definitely moving my bank to protest against the ill-treatment and brazen rip-off I was subjected to. Please don't fall prey to their cross-selling tactics.


I am furious at the way I have been literally duped by Lloyds TSB with my credit card account. I have faced recurring problems with Privacy Guard and then again with Payment protection and have lost almost £50 which I have been surreptitiously and incorrectly charged.

Privacy Guard - I took up the Privacy Guard facility based on a cross-sell that it was going to cost me £1 for the first month and that I would get my credit report from Privacy Guard. I was unable to get my credit report in spite of trying thrice. Subsequently I called up before the 1 month period to cancel my account. However, due to appalling processes, the cancellation was not registered in their systems. I was subsequently charged for the next month and had to call up again to cancel the service (not surprisingly, they didn't have any records of my previous call).

Payment Protection - I signed up to this when I visited York branch (Pavement) for some other banking needs. I clearly remember being rushed into this, and more importantly not being told anything about any monthly charge (my wife, who is an Accountant, was with me at the time and for a change, agrees with me on this one). I was not explained at all that this is actually an insurance for which I need to pay a monthly premium.

When I called up Lloyds TSB, it was made as my fault that I did not read the documentation that was sent later. That may be the case, but the advisor in the bank should have explained the main terms and conditions clearly to me, which he didn’t. The documentation is written obviously not to be read; else it would be simple, summarized and intelligibly show the charges with examples. It may be my fault that I did not read the documentation, but I have no doubt in my mind that I was misguided when I was sold the scheme and that the cost implications were not explained at all.

I think on both cases Lloyds TSB has used unscrupulous means to sell new schemes to an unsuspecting and gullible customer like me. I am hugely disappointed and angry at having being cheated by your bank.

I will be moving my credit card account soon to somewhere else and subsequently do the same with all my accounts with Lloyds TSB – current as well as online saver.

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